FAQ's

FAQ

Our Frequently Asked Questions section is designed to give you quick answers to the questions we hear most often. Whether you're curious about our products, subscriptions, shipping, sizing, or customer support, we've gathered everything in one convenient place to make your shopping experience simple and enjoyable. If you don't find the answer you're looking for, our friendly team is always ready to help. At Boston Made Pets, we're committed to making life better for pets—and easier for the people who love them.

01 What is Boston Made Pets?

Boston Made Pets is a premium pet lifestyle brand dedicated to creating high-quality products for dogs and the people who love them. From stylish pet apparel and accessories to exclusive subscription boxes, our mission is to provide products that are comfortable, durable, and designed with pets in mind.

We proudly design our products in the United States and work with trusted manufacturing partners to ensure every item meets our quality standards. We are committed to sourcing the best materials while supporting American innovation whenever possible.

Each Boston Made Pets Box is thoughtfully curated with exciting products for your dog. Boxes may include treats, toys, apparel, grooming essentials, seasonal accessories, and exclusive Boston Made Pets merchandise that cannot be purchased separately.

Subscription boxes are typically shipped on a monthly basis. Members receive tracking information once their order has been processed, allowing you to follow your package from our facility to your doorstep.

We offer products for dogs of all sizes—from small breeds to large breeds. Each product includes a detailed sizing guide to help you select the best fit. If you’re unsure, our customer support team is always happy to help.

Yes. We want both you and your pet to be completely satisfied with your purchase. If your order arrives damaged, defective, or doesn’t fit properly, please contact us, and we’ll work with you to provide an exchange or an appropriate solution in accordance with our return policy.

You can reach our team through the contact form on our website or by emailing our customer support team. We strive to respond to all inquiries as quickly as possible and provide exceptional service to every customer.

Boston Made Pets is more than a pet store—it’s a community of passionate pet lovers. We focus on quality, innovation, and creating products that strengthen the bond between pets and their families. Every purchase helps us continue developing exciting new products and experiences for pet owners across the country.

We’ve got everything you need to pamper your pet while keeping their skin and coat healthy.

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